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Cancellations & Refunds

Cancellation policy is specific to the fare type booked.

Low fare / Plus fare

  • Fares are non-refundable.
  • The only exceptions are for flights to/from the United States provided the reservation is cancelled within 24-hours after making it, and if the reservation is made one week or more prior to a flight’s departure.
  • Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation.
  • A Refund Administration Fee of €20 per person, per one-way flight will apply. The Refund Administration Fee does not apply to flights originating in the USA/Canada.
  • Admin Fees (Booking and Credit/Debit Card)/Seat Fees/Baggage Fees are not refundable.

Flex fare

  • A full refund applies only if cancelled prior to the flight scheduled departure time.
  • Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation.
  • Admin Fees (Booking and Credit/Debit Card)/Baggage Fees are not refundable.

Business

  • A full refund applies less 15% of flight fare and a refund administration fee (applicable per person, per one-way flight).
  • Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation.
  • Admin Fees (Booking and Credit/Debit Card)/Seat Fees/Baggage Fees are not refundable.

Business Flex

  • Full refund applies.
  • Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation.
  • Admin Fees (Booking and Credit/Debit Card)/Seat Fees/Baggage Fees are not refundable.

Please contact the Aer Lingus Helpdesk to cancel a booking and claim for a refund.


Cancellation Due to Bereavement

Immediate family members will be entitled to the following when cancelling travel:

  • Passengers will be given a full refund (minus the Refund Administration Fee) before travel on presentation of a copy of the Death Certificate.
  • After travel the passenger can change their return flight on presentation of Death Certificate, for no extra charge up to a maximum of 45 days. If the passenger cannot produce the death certificate normal fare rules will apply. The passenger can however mail the death certificate into our local reservations centre to have the additional amount paid considered for refund.

Immediate Family Members are defined as:

Spouse, Children, adopted Children, Parents, Grand Parents, Grand Children, Brothers, Sisters, Father in Law, Mother in Law, Brother or sister in law, Son and Daughter in law, Nieces and Nephews.

Please contact the Aer Lingus Helpdesk to cancel a booking.


Duplicated Booking

If both passenger's names and itinerary booked are identical, we will refund the last booking made. Please note admin fees are not refunded. Please contact the Aer Lingus Reservations Department


Check-in Online

Check-in online in our Manage Booking section from the comfort of your home or office and save yourself time at the airport.

If you are between 30 hours and 2 hours before your scheduled departure time you can use the standard Web Check-in.

Alternatively if you booked online at www.aerlingus.com and are between 30 days and 30 hours before your scheduled departure time try our new Advance Check-in facility.

 

Web Check-in

*Web check-in timing guidelines:

  • Web check-in for travel from Dublin, Shannon, Cork, Belfast, London Heathrow, London Gatwick, Manchester, Birmingham, Glasgow, Edinburgh, Aberdeen, Bristol, Kerry, Isle of Man and Waterford is available from 30 hours in advance up to 2 hours before your scheduled departure time.
  • Web check-in for travel to and from New York (JFK), Boston, Chicago, Orlando, San Francisco and Toronto is available from 24 hours in advance up to 2 hours before your scheduled departure time.
  • Web check-in for travel from all other airports is available from 30 hours in advance up to 4hours and 30 minutes before your scheduled departure time.

 

Web check-in is currently available on the following routes:

  • All flights between Ireland and the United Kingdom.
  • All flights from Ireland to Continental Europe.
  • All flights between Ireland and the USA. Flights operated by our codeshare or interline partners are not eligible for online check-in.
  • All flights from Alicante, Athens, Barcelona, Berlin, Bilbao, Bologna, Bordeaux, Brussels, Bucharest, Budapest, Catania/Sicily, Copenhagen, Corfu, Dubrovnik, Düsseldorf, Faro Algarve, Frankfurt, Fuerteventura, Geneva, Gran Canaria, Hamburg, Helsinki, Ibiza, Izmir*, Lanzarote, Lisbon, Lyon, Madrid, Malaga, Marseille, Milan/Linate, Munich, Nice, Palma Majorca, Paris, Perpignan, Prague, Rome, Salzburg, Stockholm, Stuttgart, Tenerife, Toulouse, Venice, Verona, Vienna, Warsaw and Zurich.

 

Please note:

  • Passengers travelling from the USA with Web boarding passes must present themselves at the dedicated Web check-in counter at the airport at least 45 minutes prior to their scheduled departure time.
  • All other passengers who check in online are advised to allow sufficient time to check baggage and proceed through security checkpoints. The time necessary for security and document checks may vary by airport, day, and time. Aer Lingus advise all passengers to be at the boarding gate at the latest 30 minutes prior to departure. Passengers arriving late to the boarding gate will not be accepted for travel.
  • After you Check-in online you can proceed directly to the Bag Tag and Drop desk where your checked luggage can be processed. Please note that Bag Tag and Drop off desks are not available at all airports.
  • Seats are automatically assigned for all passengers. To change your seats, click the 'Change Seats' button on the 'Seating' page.
  • Please click to view the Transport Security Administration Secure Flight Privacy Notice for Transatlantic passengers.
  • *Passengers using web check-in from Izmir must go to the check-in desk at the airport to get a standard boarding pass issued in exchange for their printed version as per local authority requirements.

 

 

New Advance Web Check-in

You can use Advance Check-in if you booked via www.aerlingus.com and are between 30 days and 30 hours before your scheduled departure time. If your flight is scheduled to depart within the next 30 hours, please use the standard Web Check-in facility mentioned above.

30 Day Advance Web Check-in is currently available on the following routes:

  • All flights between Ireland and the United Kingdom.
  • All flights between Ireland and Austria, Belgium, Bulgaria, Croatia, Czech Republic, Finland, Germany, Greece, Hungary, Italy, Lithuania, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey.
  • All flights between Ireland and Lyon, Nice, Paris, Toulouse, Perpignan, Marseille, Bordeaux.
  • All flights from Ireland to Amsterdam, Rennes, Agadir.

Please note:

  • You must assign seats before you can use advance check-in.
  • It is not possible to Advance check-in for Group bookings. Online web check-in can be used where available. Please use the standard Web Check-in facility provided above.
  • If you booked flights via the Aer Lingus call centre or a travel agency, online check-in will become available 30 hours prior to your departure time. Please use the standard Web Check-in facility provided above.

 

Check-in Online Features

  1. Web Check-in requires you to print your boarding pass. To do so you must have Adobe Acrobat reader, which you can download by clicking here: Adobe Acrobat.
  2. For details on Cabin Baggage allowances please our Cabin Baggage section.
  3. Baggage acceptance at airports in Europe is only available from 2 hours 30 minutes prior to departure.
  4. After you Check-in online you can proceed directly to the Bag Tag and Drop desk where your checked luggage can be processed. Please note that Bag Tag and Drop off desks are not available at all airports.
  5. With Web Check-in seats are automatically assigned for all passengers. To change your seats, click the "Change Seats" button on the "Seating" page. If using Advance Check-in you must assign your seats before proceeding to use Advance  Check-in.
  6. Passengers travelling from the USA with Web boarding passes must present themselves at the dedicated Web check-in counter at the airport at least 45 minutes prior to their scheduled departure time.

 


Itinerary Change

Only bookings made through the Aer Lingus website can be changed online (except Gold Circle redemption bookings and bookings to/from the USA which include American Airlines or JetBlue connections).

Bookings made through other channels e.g. through our call centre or a travel agent, must be changed by contacting the original sales agent.

Low Fare / Plus Fare - Shorthaul flights (Ireland/UK/Europe)

  • Changes are allowed on aerlingus.com for €40/£35/$60 per person per sector, plus any difference in cost between the original price paid and the price available at the time the change is being made. However, there will be no refund/travel credit of the difference in fare should the new fare be of lower value to that of the original fare, or if a fare of lower value becomes available subsequent to purchase.
  • Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Unflown tickets which were not changed are subject to the cancellation policy specific to the fare type booked.
  • Changes permitted from same country of origin only.
  • All travel must be completed by one year from original date of purchase.

Low Fare - Longhaul flights (to/from USA)

  • Change fees of €100/£85/$150 per person per flight apply, plus any difference in cost between the original price paid and price available at the time the change is being made. However, there will be no refund/travel credit of the difference in fare should the new fare be of lower value to that of the original fare, or if a fare of lower value becomes available subsequent to purchase.
  • Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Unflown tickets which were not changed are subject to the cancellation policy specific to the fare type booked.
  • Changes permitted from same country of origin only.
  • All travel must be completed by one year from original date of purchase.

Flex Fare - All flights

  • No itinerary change fee will apply.
  • Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Unflown tickets which were not changed are subject to the cancellation policy specific to the fare type booked.
  • Changes are permitted from the same country of origin only.
  • The Missed Departure Fee is waived for changes at the check-in desk (on the day of departure only).
  • All travel must be completed by one year from original date of purchase.

Business

  • Date, time and route changes allowed subject to availability plus any difference in cost between the original price paid and price available at the time the change is being made. However, there will be no refund/travel credit of the difference in fare should the new fare be of lower value to that of the original fare, or if a fare of lower value becomes available subsequent to purchase.
  • Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Unflown tickets which were not changed are subject to the cancellation policy specific to the fare type booked.
  • Changes are permitted from the same country of origin only.
  • All travel must be completed by one year from original date of purchase.

Business Flex

  • Date, time and route changes are allowed subject to availability.
  • Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Unflown tickets which were not changed are subject to the cancellation policy specific to the fare type booked.
  • Routing changes are permitted from the same country of origin only.
  • All travel must be completed by one year from original date of purchase.

Aer Lingus flights between the UK/Continental Europe and the USA which include a connecting flight in Ireland, will be subject to a combination of the change fees above where applicable, as these journeys contain both a short-haul and a long-haul flight.

Timeframe

Changes can be made up to two hours prior to departure.

If a passenger does not advise us that they wish to change their flight before the flight is scheduled to depart they forfeit the ticket, as no show policy applies, and they will have to make a new booking.

Procedure to Change Booking

If your booking was made on aerlingus.com you can change the travel dates, times or your destination in the Manage Booking section. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address of your booking.

Note: If you did not book online you will need to contact our Reservations Department in order to change your booking.

Payment

Payment is required at the time of making the change, if the passenger has a paper ticket, payment is required at the ticket desk as the ticket will need to be updated.


Name Change

Low Fare / Plus Fare

  • Name changes are permitted for €100/£80/$157 per person, and may be changed up to 2 hours prior to commencement of the journey.
  • Names must be changed for all flights in the itinerary.
  • Name changes are not permitted for bookings with airlines other than Aer Lingus in the itinerary. This includes bookings containing United or JetBlue flights.

Flex Fare

  • Name changes permitted for €100/£80/$157 per person, and may be changed up to 2 hour prior to commencement of the journey.
  • Names must be changed for all flights in the itinerary.
  • Name changes are not permitted for bookings with airlines other than Aer Lingus in the itinerary. This includes bookings containing United or JetBlue flights.

Business / Business Flex

  • Name changes are permitted for €100/£80/$157 per person, and may be changed up to 2 hours prior to commencement of the journey.
  • Name must be changed for all flights in the itinerary.
  • Name changes are not permitted for bookings with airlines other than Aer Lingus in the itinerary. This includes bookings containing United or JetBlue flights.

Timeframe

Changes can be made up to two hours prior to departure.

Procedure for Name Changes

For name changes please contact the Aer Lingus Reservations Department

Payment

Payment is required at the time of making the change. If the passenger has a paper ticket, payment is required at the ticket desk as the ticket will need to be updated.


Selecting Seats

Select Seats Online

  • Select Seats Online - Online Bookings

    • You can book your seat in the Manage Booking section. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address used to make your booking.
  • Select Seats Online - Telephone/Travel Agent/Other Airline Booking

  • In accordance with international safety regulations and Aer Lingus operating procedures, PERSONS WITH REDUCED MOBILTY and CHILDREN UNDER THE AGE OF 14 cannot be seated at an exit row.
  • Passengers with medical needs (oxygen, wheelchair etc), please contact your local Aer Lingus office for assistance with your seat assignment. For contact details click here: Special Assistance.
  • Seat Fees are non refundable.
  • Advance Seat Selection on flights operated by United Airlines or JetBlue Airways is not currently available through Aer Lingus. Please contact those carriers directly for advance seating arrangements.

Shorthaul Flights

  • Low Fare

    You can book your seat in the Manage Booking section up to 48 hours prior to the scheduled departure time with a fee. You will need to know your Booking Reference as well as Departing Airport, Arriving Airport and the email address of your booking.

    Alternatively, you can contact our Reservations Department.

  • Plus Fare

    Standard Economy seats can be booked with no additional cost. Exit and Choice Seats can be booked at a reduced rate.

  • Flex Fare

    Seats can be booked with no additional cost for any economy seats.

Longhaul Flights

You can choose your seat in advance as follows:

  • Economy - Low Fare

    Routes with A330 -300 aircraft: You can choose your seat in advance with no fee associated except with Exit and Choice Seats. The seats outlined in this section can be requested up to 48 hours prior to scheduled departure for the associated fee.

    All other routes with A330 -200 aircraft: You can choose your seat in advance with no fee associated.

    If your booking was made on aerlingus.com you can book seats in advance in our Manage Booking section. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address used to make your booking.

  • Economy - Flex Fare

    Seats can be booked with no additional cost for any economy seats.

You can request or purchase your seats up to 48 hours prior to the scheduled departure time.


View Your Itinerary

You can check your itinerary under the Manage Booking section. 

Note: Only bookings made through aerlingus.com can be viewed through the Manage Booking section. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address of your booking.

For bookings made through other channels, please contact us and a representative will assist.


API (Advance Passenger Information)

API (Advance Passenger Information) is required for passengers travelling to the United States, Canada, Spain and Portugal .

This information is compulsory and is required for the purposes of ensuring aviation safety and security.

API can be added online via the Manage Booking facility for passengers travelling to :

  • USA
  • Canada (when travelling via the USA only, API for passengers travelling on direct flights to Canada will be collected at the airport.)
  • Spain
  • Portugal

The Information required for each passenger travelling to the USA is:

  • First Name (as on passport)
  • Family Name (as on passport)
  • Gender
  • Date of Birth
  • Nationality
  • Passport Number
  • Passport Country
  • Expiry Date of Passport
  • Country of Residence
  • Alien Registration or Permanent Resident Card Number if applicable
  • Address while in USA if you are not a US passport holder or a landed US resident

The Information required for each passenger travelling to Spain/Portugal is:

  • Full names
  • Surname
  • Nationality
  • Date of birth
  • Gender
  • Passport number
  • Passport expiry date

Add Advance Passenger Information.


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